Security and Privacy at aquariumwithsense.com
We only accept online orders; we cannot accept phone, fax or e-mail orders. At Aquarium With Sense, our highest priority is ensuring that both your personal and payment/transaction information is completely secure and that your privacy is respected. Below is a description of how we maintain online security and respect for your privacy.
Online Security
Whenever you provide any order information, we use SSL technology to make sure that it is encrypted, or scrambled, so that no one else can read it while it is being transmitted over the Internet. If you become a registered Aquarium With Sense member, all information (such as your name, address, and email address) is safely stored behind a firewall.
Online Privacy
This Privacy Policy Statement sets forth the privacy policy pertaining to aquariumwithsense.com. By using this site, you are agreeing to the terms set forth in this Privacy Policy Statement. For other terms and conditions that apply to your use of this site, please review our Legal Statement. For purposes of this Privacy Policy Statement, Personal Information means any information by which you can be personally identified, and includes your name, your address, your telephone number and your e-mail address. Aquarium With Sense collects Personal Information only when you voluntarily submit such Personal Information to us, such as when placing a product order through this site, when becoming a registered Aquarium With Sense member, when entering a contest, just to name a few examples. Aquarium With Sense does not collect personally identifiable information from any person under the age of thirteen. If you are thirteen or less, you need to provide parental contact information or exit this site.
Aquarium With Sense implements a variety of security measures to maintain the safety of your personal information. It’s Aquarium With Sense’s policy to maintain all Personal Information as confidential, and it is only accessible by a limited number of employees who have special access rights to such systems. For each visitor to this site, our web servers automatically recognize information regarding the visitor's domain name (or that of the visitor's access provider) and e-mail address. Regardless of the purpose for which it is submitted, it is Aquarium With Sense’s policy to maintain all Personal Information as confidential, and to use such Personal Information for the following purposes:
-for the specific purpose for which it was volunteered (for example, to purchase a product, to enter a contest, to comment on our products or site etc.)
-to improve the content, appearance and utility of this site
-to track our visitors' use of this site for internal market research or other business purposes
-to notify our visitors of this site’s updates To make any request described above, send an e-mail to aquarium@withsense.com
When contacting us, please be sure to provide us with your exact email address, name, address and/or telephone number(s) in order to ensure a quick and effective response to your request. Aquarium With Sense reserves the right, at its discretion, to change, modify, add, or remove portions of this Privacy Policy Statement at any time. You should check this page periodically for changes. Your continued use of this Site following the posting of changes to this Privacy Policy Statement will mean that you accept those changes.
Aquarium With Sense warranty
Aquarium With Sense products are made to ensure satisfaction and service during the natural life of the product. It warrants to the original purchaser that its products will be free from defects in material and workmanship for a period of 1 year from the date of the purchase. Under no circumstances, the warranty will apply after this time. This limited warranty does not cover damage resulting from product misuse, product neglect, product abuse, product tampering, product alterations and unauthorized product repairs. Furthermore, this warranty does not cover any consequential damage to a person or property other than the product purchased.
This guarantee will begin from the date the product is received and will only run for the same model originally purchased.
To apply for this benefit you should contact Aquarium With Sense Customer Support Department. Just send an e-mail to aquarium@withsense.com to become acquainted with the specific details. The Aquarium With Sense product purchase must be legitimated by an order number and an invoice.
Returns and Exchanges
If we have not received any request from the customer within 24 hours after entering the order, we process it and then we begin the handicraft process. Once the product enters the first handicraft step, it belongs exclusively to the customer who ordered it and nobody else, (i.e. the customer is the actual owner of the product even though it has not been shipped yet).
We cannot accept any return or exchange once the product has been handcrafted because of the extensive process involved in the making of custom products. This is why we suggest our customers to carefully check our site initially for detailed product description as well as checking the order confirmation email for any discrepancy that could lead to problems.
Please feel free to contact our Customer Support Department at aquarium@withsense.com for any questions, concerns or advice before placing an order. We'll give you a prompt response and help you to find the best solution to fit your specific needs.
